FAQs
Rental
Browse the available listings and click Check Availability on WhatsApp. You can then confirm the price, fitting, availability, and rental terms directly with the owner.
This depends on the owner. Please contact the owner to confirm whether a fitting is available and where it can be arranged.
The rental period is decided by the owner. Confirm the collection date, return date, and any late-return charges before making a payment.
Owners are responsible for preparing their garments for rental. We recommend confirming the cleaning condition directly with the owner before collection.
For Owners
Yes. Owners and bridal businesses can submit garments for listing on Bridal Arcade. Listings are reviewed before publication.
No. Bridal Arcade helps customers discover your listing and contact you. You are responsible for fittings, payments, deposits, collection, returns, and cleaning.
Customers can click the Check Availability on WhatsApp button on your listing and contact you directly.
Please inform Bridal Arcade when your garment is reserved, rented, sold, or unavailable so that the listing can be updated or temporarily hidden.
Contacting & Booking
No. It only sends an inquiry to the owner. Your booking is confirmed only after you and the owner agree on the availability, price, and rental terms.
Payments are arranged directly with the garment owner. Bridal Arcade does not currently collect rental payments, advances, or security deposits.
Some owners may request a refundable security deposit. The amount and refund conditions should be confirmed directly with the owner before payment.
Cancellation and refund conditions are decided by the owner. Please confirm these terms before completing the booking.
Returns & Care
Return arrangements must be agreed directly with the owner. Confirm the return date, time, location, or courier method before collecting the garment.
Where cleaning costs are included in the rental fee, you do not need to wash or dry-clean the garment. Return it to the owner as instructed and do not attempt to remove stains yourself.
Inform the owner as soon as possible. Damage charges or deposit deductions are handled directly between the customer and owner according to the terms agreed before the rental.
The owner may charge a late-return fee. Always confirm the return deadline and possible late charges before renting.