Introduction
Bridal Arcade helps customers discover sarees, lehengas, gowns, frocks, and other garments listed by independent owners and businesses.
Bridal Arcade acts as a listing and introduction platform. We do not normally possess, inspect, clean, deliver, collect, or manage the garments displayed on the website.
All rental arrangements must be confirmed directly between the customer and the garment owner. These guidelines are provided to help both parties enjoy a safer and smoother rental experience.
Before Confirming a Rental
Customers should confirm the following directly with the owner before making any payment:
- Whether the garment is available for the required date
- Rental price and rental period
- Fitting and collection location
- Garment size and measurements
- Items included with the garment
- Security deposit amount
- Cleaning or dry-cleaning fee
- Delivery and collection charges
- Cancellation and refund conditions
- Late-return charges
- Damage, stain, alteration, or loss conditions
A WhatsApp inquiry made through Bridal Arcade is only an expression of interest. It does not create a confirmed reservation or rental.
A rental is confirmed only after the customer and owner directly agree to the terms.
Guidelines for Customers
Before collecting or accepting the garment, customers should:
- Inspect the garment carefully with the owner.
- Check for existing stains, tears, missing beads, damaged embroidery, or other defects.
- Take clear photographs or a short video of the garment’s condition.
- Confirm all included accessories, such as blouse pieces, veils, belts, underskirts, jewellery, or jackets.
- Request written confirmation or a receipt for any payment or security deposit.
- Ask the owner how the garment should be stored, transported, worn, and returned.
- Avoid making permanent alterations without the owner’s written approval.
During the rental period, customers should take reasonable care to avoid:
- Food, drink, oil, makeup, or perfume stains
- Damage from pins, jewellery, heels, or sharp objects
- Unapproved stitching or alterations
- Exposure to rain, excessive moisture, smoke, or heat
- Allowing another person to use the garment without the owner’s permission
- Keeping the garment beyond the agreed return date
The garment should be returned on the agreed date and in accordance with the owner’s instructions.
Guidelines for Owners
Owners should provide customers with accurate and complete information about:
- The garment’s current condition
- Rental price and deposit
- Available sizes and measurements
- Included accessories
- Fitting location
- Collection and return arrangements
- Cleaning requirements
- Damage and stain charges
- Cancellation and refund conditions
- Late-return charges
Owners should also:
- Inspect and photograph the garment before handing it over.
- Inform the customer about existing damage or defects.
- Clearly explain whether the security deposit is refundable.
- Provide written confirmation for payments and deposits.
- Avoid making unreasonable deductions without evidence.
- Keep the listing’s availability and price updated.
- Mark the garment as reserved, rented, sold, or unavailable when applicable.
- Use clean, current, and accurate photographs of the actual garment.
Owners remain responsible for handling fittings, payments, deposits, collection, cleaning, returns, and any rental-related disputes.
Cleaning and Dry-Cleaning
Unless the owner clearly states otherwise, customers should not wash, iron, steam, or dry-clean the garment themselves.
Where the listing states that cleaning costs are included in the rental fee:
The owner is responsible for arranging professional cleaning after the garment is returned. The customer does not need to dry-clean the garment before returning it.
Customers should return the garment without attempting to remove stains using chemicals, detergent, bleach, perfume, or home-cleaning methods, as these may cause further damage.
If cleaning is not included in the rental fee, the owner must clearly explain the cleaning requirement and any related cost before confirming the rental.
Any unusual or excessive cleaning charge should be explained and supported by reasonable evidence.
Damage, Stains, and Loss
Customers may be responsible for significant damage, stains, loss, or unauthorised alterations that occur during the agreed rental period, subject to the terms agreed with the owner.
Normal and reasonable wear should not automatically be treated as serious damage.
Before deducting money from a security deposit, an owner should:
- Explain the issue to the customer.
- Provide photographs or other supporting evidence.
- Provide a reasonable estimate, receipt, or explanation of the repair or replacement cost.
- Return any remaining deposit within the agreed period.
Customers should report accidental damage to the owner as soon as possible rather than attempting to hide or repair it without permission.
Bridal Arcade does not determine repair costs, replacement values, deposit deductions, or responsibility for damage.
Security Deposits and Payments
All rental payments, advances, and security deposits are arranged directly between the customer and owner.
Customers should:
- Confirm the full amount before paying.
- Ask when and how the deposit will be returned.
- Request written confirmation or a receipt.
- Avoid sending money until the owner and garment details have been reasonably verified.
- Keep payment records until the transaction is completed.
Owners should clearly distinguish between:
- Rental fee
- Refundable security deposit
- Cleaning fee
- Delivery fee
- Fitting or alteration fee
- Late-return or damage charges
Bridal Arcade does not currently collect, hold, refund, or guarantee rental payments and security deposits.
Updates to Terms
We may update these Terms from time to time to reflect changes in our business or legal requirements. Updates will always be posted on this page.
Contact Us
For listing reports, safety concerns, or questions about these guidelines, contact:
Email: hello@bridalarcade.lk
Subject: Rental Guideline Support – Bridal Arcade
Last updated: 1 August 2026