Terms & Conditions

Introduction

Welcome to Bridal Arcade, an online listing platform that helps customers discover sarees, frocks, lehengas, bridal gowns, and other garments offered by independent owners and businesses.

Bridal Arcade provides listing, discovery, and inquiry services. Unless expressly stated otherwise, we do not own the listed garments, manage fittings, collect rental payments, or complete rental or purchase transactions.

By browsing the platform, submitting a listing, or contacting an owner through Bridal Arcade, you agree to these Terms and Conditions.

Services Provided

We allow independent owners and businesses to list sarees, frocks, lehengas, bridal gowns, and related garments for rent or sale.
Customers can browse listings and contact the relevant owner directly through WhatsApp or other contact methods provided on the platform.
We may provide owners with listing exposure, featured placement, inquiry tracking, and performance information.
Bridal Arcade does not automatically guarantee the availability, quality, condition, fit, authenticity, price, or suitability of any listed garment.
Any custom-made services offered by an owner must be arranged directly between the customer and that owner.

How the Platform Works

Customers may browse garment listings and use the Check Availability on WhatsApp button to contact the relevant owner.
Bridal Arcade may generate a unique Inquiry ID to help identify and track the inquiry.
The customer must confirm availability, price, fitting location, measurements, security deposit, delivery, collection, and rental conditions directly with the owner.
Contacting an owner does not create a confirmed booking, reservation, rental, or purchase.
A booking is confirmed only when the customer and owner directly agree to the terms of the transaction.
Bridal Arcade does not operate a fitting shop unless a particular listing expressly states otherwise.

Payments and Transactions

Payments for rentals or purchases must be arranged directly between the customer and the garment owner.
Bridal Arcade does not currently collect rental payments, purchase payments, advances, or security deposits on behalf of garment owners.
Rental prices, cleaning fees, delivery fees, security deposits, cancellation terms, and refund conditions shown on a listing are provided by the owner and must be confirmed before payment.
Customers should request written confirmation or a receipt from the owner for any payment made.
Bridal Arcade is not responsible for payments made outside the platform or for disagreements concerning advances, deposits, refunds, or balances.
Owners may be required to pay Bridal Arcade a separate fee for listing or promoting their garments. Such fees relate only to the advertising and listing service and do not guarantee inquiries or completed rentals.

Rental, Returns and Damage Responsibility

Rental periods, return dates, late fees, cleaning requirements, and collection arrangements must be agreed directly between the customer and the owner.
Customers should inspect the garment and confirm its condition before making payment or taking possession.
Owners should clearly explain any security deposit, damage, stain, alteration, cancellation, and refund conditions before confirming a rental.
Any damage, loss, late return, cleaning charge, deposit deduction, or refund dispute must be resolved directly between the customer and owner.
Bridal Arcade does not take possession of listed garments and is not responsible for their storage, delivery, cleaning, return, loss, or damage.
Bridal Arcade may assist by providing available inquiry records but is not required to decide or settle disputes between users.

Owner Listings and Responsibilities

Owners may submit sarees, frocks, lehengas, bridal gowns, and related garments for listing on Bridal Arcade.
Owners retain possession and control of their garments and are responsible for managing inquiries, fittings, payments, rentals, sales, delivery, collection, returns, and cleaning.
Owners must provide accurate information about the garment, including its condition, price, measurements, location, availability, fees, and rental or sale terms.
Owners must update or remove listings that are rented, reserved, sold, damaged, or otherwise unavailable.
Owners must have the legal right to list the garment and use all submitted photographs, videos, descriptions, and other content.
Bridal Arcade may review, edit, suspend, reject, expire, or remove listings that are inaccurate, misleading, outdated, duplicated, unlawful, or inconsistent with platform standards.
Listing fees, where applicable, are charged for publication or promotion and do not guarantee views, inquiries, rentals, or sales.
Bridal Arcade does not deduct a commission from transactions completed directly between owners and customers unless a separate written arrangement expressly states otherwise.

Platform Role

Bridal Arcade acts as an online listing and introduction platform. Garment owners and customers are independent parties responsible for their own communication and transactions.

Bridal Arcade is not the owner, rental provider, seller, agent, representative, employee, partner, or guarantor of any customer or garment owner unless expressly confirmed in writing.

We may track listing views, WhatsApp inquiry clicks, and related platform activity. Such tracking does not prove that a message was sent, an owner responded, a fitting occurred, or a transaction was completed.

Privacy and Activity Tracking

We may collect information submitted by owners and customers, including names, email addresses, mobile numbers, listing information, and inquiry details.
When customers use the platform, we may record listing views, WhatsApp button clicks, Listing IDs, Inquiry IDs, referral information, and limited session or device information.
Owner contact details may be used to connect customers with the relevant owner and to follow up regarding listing availability or inquiry outcomes.
We do not sell personal information to advertisers.
Personal information will be handled in accordance with our Privacy Policy and applicable data-protection requirements.
For full details, please refer to our Privacy Policy.

Reporting and Removal

Customers may report suspicious, misleading, unavailable, copied, or inappropriate listings.
Owners may request that their listings be updated or removed.
Bridal Arcade may investigate reported activity and may suspend or remove content or user access where reasonably necessary.
Verification labels indicate that certain information was checked at a particular time; they are not guarantees of an owner’s conduct or the outcome of a transaction.

Amendments

We may update these Terms and Conditions when our platform, services, business model, or legal obligations change. The updated version and effective date will be published on this page. Continued use of Bridal Arcade after an update means that you accept the revised Terms.

Last updated: 1st of August 2026

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:
📧 hello@bridalarcade.lk
📍 360/D7, Pelenwatta, Pannipitiya