Last Updated: 1st of August 2026
Introduction
ridal Arcade respects your privacy and is committed to handling personal information responsibly.
Bridal Arcade operates as an online listing and discovery platform that helps customers find sarees, frocks, lehengas, bridal gowns, and other garments offered by independent owners and businesses.
By using our website or services, you agree to the practices described in this Privacy Policy.
Information We Collect
The information we collect depends on how you use Bridal Arcade.
Information provided by garment owners
we may collect:
- Owner or business name
- Email address
- Mobile and WhatsApp number
- General location and fitting location
- Social-media or business profile details
- Garment photographs and videos
- Garment descriptions, measurements, prices, fees, and availability
- Information provided for owner or listing verification
Information provided by customers
we may collect:
- Contact Bridal Arcade
- Submit a report or complaint
- Request support
- Complete an inquiry form
- Submit feedback or a review
Listing and inquiry activity
When a visitor uses Bridal Arcade, we may record:
- Listing views
- WhatsApp inquiry-button clicks
- Listing or SKU number
- Generated Inquiry ID
- Product name and product ID
- Date and time of the activity
- Page URL
- Referring page or website
- A pseudonymous session identifier
- Basic device, browser, and website-usage information
Our Lead Tracker does not intentionally store a visitor’s raw IP address in its event records.
A WhatsApp click shows that a visitor opened the contact route. It does not confirm that a WhatsApp message was sent, that the owner replied, or that a rental or sale was completed.
How We Use Your Information
We may use collected information to:
- Create, review, publish, update, and remove garment listings
- Display owner-provided garment and contact information
- Connect interested customers with the relevant garment owner
- Generate Inquiry IDs for WhatsApp inquiries
- Record listing views and WhatsApp inquiry clicks
- Provide owners with listing-performance information
- Follow up with owners regarding listing availability or inquiry outcomes
- Detect duplicate, misleading, fraudulent, or inappropriate listings
- Respond to questions, reports, complaints, and support requests
- Improve website design, search, filters, performance, and user experience
- Protect the security and proper operation of the platform
- Meet legal, regulatory, accounting, or dispute-resolution requirements
We do not sell personal information to advertisers or unrelated third parties.
We do not use WhatsApp click records as proof that a rental, sale, fitting, or payment occurred.
Content & Image Rights
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All saree, frock, and lehenga images displayed on our platform are provided directly by owners under signed agreements.
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We are legally permitted to use these images for rental promotion, marketing, and platform display.
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Ownership of the designs and garments remains with the original owners.
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Photographers or third parties cannot raise copyright claims against us, as images are genuine owner submissions under contract.
Data Security
We use reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or misuse. Identity documents and sensitive information are stored securely and accessed only by authorized personnel.
Sharing of Information
We may share or make information available in the following circumstances.
Between customers and owners
An owner’s business name, general location, listing information, and contact details may be used to allow interested customers to communicate with that owner.
When a customer clicks the WhatsApp inquiry button, the customer is redirected to WhatsApp using the contact number supplied by the owner.
We do not sell, rent, or trade your information with any third parties for marketing purposes.
WhatsApp and External Services
The Check Availability on WhatsApp button first opens an internal Bridal Arcade contact route.
Before redirecting the visitor, Bridal Arcade may record:
- The listing or SKU number
- The WhatsApp click
- The generated Inquiry ID
- The date and time
- A pseudonymous session reference
- The page and referral information
The visitor is then redirected to WhatsApp with a prefilled inquiry message.
Once WhatsApp opens, communication takes place through a third-party service operated independently from Bridal Arcade. WhatsApp’s own privacy terms and data-handling practices apply to that communication.
Owner Contact Information
Owners understand that the purpose of submitting a mobile number, WhatsApp number, or email address is to allow Bridal Arcade to manage the listing and connect interested customers with them.
Owner contact information may therefore be:
- Used to generate a WhatsApp contact link
- Included in inquiry and listing records
- Displayed to authorised Bridal Arcade administrators
- Used to contact the owner about listing availability
- Used to send listing-performance or account-related communications
An owner may request that a contact number or listing be updated or removed. Removing a listing will not necessarily delete historical records that Bridal Arcade must retain for security, reporting, dispute management, or legal purposes.
Limitation of Liability
While we take every precaution to protect your information, we cannot guarantee absolute security against breaches caused by external factors beyond our control.
Updates to Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date.
Contact Us
If you have any questions or concerns regarding your privacy, please contact us at:
📧 hello@bridalarcade.lk
📍360/D7, Plenwatte, Pannipitiya