Privacy Policy

Last Updated: 31st of August 2025

Introduction

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you rent sarees, provide sarees for listing, or interact with our services.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information – Name, phone number, email address, and identification details (e.g., NIC/Passport copy of the bride or a family member for verification).
Payment Information – Bank details, deposit records, and payment confirmations.
Owner Information – Contact details and saree/frock/lehenga images provided by owners.
Website Usage Data – Device information, browsing activity, and booking history to improve our services.

How We Use Your Information

Your information is used only for purposes directly related to our services, such as:

Processing rentals, bookings, and payments.
Verifying customer and owner identities.
Managing contracts with saree owners.
Displaying owner-provided images and details on our platform.
Communicating booking confirmations, updates, or reminders.
Improving customer support and user experience.

We will never sell your personal data to third parties.

Content & Image Rights

All saree, frock, and lehenga images displayed on our platform are provided directly by owners under signed agreements.
We are legally permitted to use these images for rental promotion, marketing, and platform display.
Ownership of the designs and garments remains with the original owners.
Photographers or third parties cannot raise copyright claims against us, as images are genuine owner submissions under contract.

Data Security

We use reasonable technical and organizational measures to protect your data from unauthorized access, alteration, or misuse. Identity documents and sensitive information are stored securely and accessed only by authorized personnel.

Sharing of Information

We may share your information only in the following cases:

With saree owners (limited to booking details for coordination).
With service providers (e.g., couriers, cleaning partners) who need it to complete the rental process.
When legally required by authorities or courts.

We do not sell, rent, or trade your information with any third parties for marketing purposes.

Your Rights

You have the right to:

Request a copy of your personal data stored with us.
Ask for corrections or updates to your details.
Request deletion of your data (subject to legal and contractual obligations).

Limitation of Liability

While we take every precaution to protect your information, we cannot guarantee absolute security against breaches caused by external factors beyond our control.

Updates to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date.

Contact Us

If you have any questions or concerns regarding your privacy, please contact us at:
📧 hello@bridalarcade.lk
📍360/D7, Plenwatte, Pannipitiya